As CMA CGM’s IT engineers continue, for the fifth day, to try to restore its systems following a cyber-attack at the weekend, the French carrier has come under mounting criticism from customers that its back-up booking process is inadequate.
Yesterday, the carrier said its “back-offices [shared services centres] are gradually being reconnected to the network, thus improving bookings and documentation processing times”.
And it reiterated that bookings could still be made through …

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